Cloud, Managed, & Monitoring Services

Solutions

Solutions


Taking care of your facility 24 hours a day, 7 days a week, 365 days a year.

From after-hours service dispatching to preventative maintenance visits to remotely monitoring your facility, our operations centre is your single point for your service, support, and monitoring requests.

 

24/7/365  Service Dispatching

Your facility doesn’t shut down at the end of the day, and neither do we. As a single-point of contact for your facility maintenance contracts and work orders, we provide after-hours service dispatching 24/7/365. All after-hour calls are answered by our Houle Operations Centre (HOC) which is staffed by trained Houle employees. Even when our regional offices are closed, you can contact the HOC at one convenient number. With dispatch protocols implemented at any hour of the day, our on-call service technicians/electricians are ready to service your facility at a moment’s notice.


Infrastructure Monitoring

With Houle’s operations centre, you can rest easy knowing that our trained professionals are monitoring your building automation, HVAC controls, and networking and IP devices 24 hours a day, 7 days a week, 365 days a year. When an issue arises, our knowledgeable team of operators can respond immediately based on your specific needs, minimizing loss and resolving the problem quickly.


Managed & Hosted Access Control

Receive all the benefits of a locally managed system without the responsibility, hassle, and cost of maintaining equipment. Utilizing the latest technology and “Cloud” based services, Houle can manage your access control system and remove the necessity of having to maintain and update server hardware and software. You can eliminate the need for servers and workstations, licensing, and software updates.

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Remote Gate Control

Restrict access to your facility… remotely from any location. Houle offers solutions to enable you to open, close, and lock your gates remotely from a single location, monitor gate status, schedule gate lock times, and more. Through two-way voice communication, you can authorize who obtains access into your facility’s gates. Using the latest technology, Houle can help you track who, when, and where someone enters and leaves the property. You can set alerts so you receive text and/or email messages when the gate is opened after-hours. Whether you are looking for stand-alone remote gate control or full system integration with gate security, access control, and surveillance systems, our team is available to provide ongoing day-to-day support.


Remote Video Monitoring

With the Houle Operation Centre’s 24-hour video monitoring offerings, you can decrease or even eliminate the costs associated with hiring security guards to patrol your facilities. Ready to respond whenever an intrusion or attempted break-in occurs, our trained operators can respond to an intrusion immediately.

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Service Agreements

Houle’s service agreements have been designed with negotiable flexibility with regards to:

  • frequency of preventative maintenance visits
  • system service
  • support hours call-out response times
  • emergency service and repair coverage
  • replacement parts coverage
  • software services coverage
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ULC Fire Alarm Monitoring

Depending on the size and capacity of your facility, and if it has a dedicated fire system or if it contains combustibles and other factors, the Underwriters’ Laboratories of Canada (ULC), an independent, not-for-profit product safety testing and certification organization, may mandate that your building be monitored and serviced by a ULC-listed monitoring service provider.

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ULC Intrusion Monitoring

Even when you are not there, our Houle Operations Centre is watching over your facility 24 hours a day, 7 days a week, 365 days a year. When an intrusion occurs, your alarm system sends a signal to our monitoring station and trained operators will immediately proceed to follow your response protocol.

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Our Vision, Mission, and Core Values

At Houle, our vision is to be the industry leader through customer choice. Our mission is to be recognized as Canada’s most trusted provider of integrated systems – electrical, low voltage, and maintenance solutions – through our culture of safety, excellence, accountability, and collaboration.

We are committed to our corporate core values of safety, quality, ethics, and integrity.

  • Safety:  Is our first priority
  • Quality:  All our employees maintain a reputation of professionalism, craftsmanship, and customer satisfaction
  • Ethics and Integrity:  We promote and support respect, honesty, and fairness

at Houle, safety is our first priority

Systems Integration

Optimize your building operations through integrated building systems. We can integrate your HVAC systems, security systems, lighting, energy monitoring, audio visual systems, electrical power monitoring, UPS back up battery power monitoring, emergency generators, and other building systems.

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24/7/365 Services

Offering 24-hour emergency services through our ten offices located throughout British Columbia,  we are dedicated to ensuring that your facility has the resources it needs to operate.

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Partnership with ICT

ICT is a world leading manufacturer of unified and intelligent electronic access control and security solutions that enable organizations to protect their people, operations and information. Based in Auckland, New Zealand, ICT has a global presence and an international reach.